User Agreement for Cliq Systems Solution
(owners of www.utility.com.ng)
This document outlines how we handle and safeguard your personal information.
SCOPE
This Privacy Policy explains how we manage your personal information in the provision of our services on our websites. It generally pertains to the Cliq Systems Solution website and related sites where this policy is found in the footer of the page. Certain other branded or operated websites may have separate privacy policies. The policy displayed in the footer of each website always governs activities on that specific domain or subdomain.
The privacy practices of our subsidiaries and joint ventures align with the principles outlined in this Privacy Policy. Subject to applicable laws, we aim to maintain a consistent set of privacy practices within the global trading community. By accepting the Privacy Policy and User Agreement during registration, you expressly grant consent for us to collect, store, use, and disclose your personal information as detailed in this Privacy Policy. This Privacy Policy becomes effective upon acceptance for new users.
Collection
You can browse our websites without disclosing your identity or sharing personal information. Once you provide us with personal information, you are no longer anonymous to us. Your act of providing personal information implies consent to the transfer and storage of that data on our servers.
The personal information we may collect and store includes:
– Email addresses, physical contact information, and, in certain cases, financial information such as credit card or bank account numbers.
– Transactional information based on your activities on the sites, such as purchases, sales, items, and content you generate, or activities related to your account.
– Shipping, billing, and other information you provide for purchasing or shipping items.
– Community discussions, chats, dispute resolutions, correspondence conducted through our sites, and communications sent to us.
– Other information generated from your interactions with our sites, services, content, and advertising, including computer and connection data, page views, traffic to and from the sites, ad data, IP address, and standard web log information.
– Information from other companies, including demographic and traffic data.
– Supplementary information from third parties, for example, if we need to verify information, we may conduct a credit check through a credit bureau or request additional documentation from you to confirm your address.
Marketing
We may combine your information, including email addresses and phone numbers, with data collected from other companies to enhance and personalize our services, content, and advertising. You may also receive advertisements or messages from us or third parties, including individuals, companies, or corporate organizations.
Use
Our primary purpose in collecting personal information is to provide you with a secure, seamless, efficient, and tailored experience. You agree that we may use your personal information to:
– Provide the services and customer support you request.
– Resolve disputes, collect fees, and troubleshoot issues.
– Prevent potentially prohibited or illegal activities and enforce our User Agreement.
– Customize, assess, and enhance our services, content, and advertising.
– Inform you about targeted marketing, service updates, and promotional offers based on your communication preferences.
– Verify information accuracy and cross-reference it with third parties.
Disclosure of Your Information
We may disclose personal information to:
– Fulfill legal requirements.
– Enforce our policies.
– Respond to claims that a listing or other content violates others’ rights.
– Protect individuals’ rights, property, or safety.
Your personal information may also be shared with:
– Members of our corporate family for detecting and preventing potentially illegal actions and offering joint content and services.
– Service providers under contract to support our business operations, including fraud investigations, bill collection, affiliate and rewards programs, and co-branded credit cards.
– Other third parties to whom you explicitly request us to send your information or who you are informed of and consent to when using a specific service.
– Law enforcement or government officials in response to a verified request related to a criminal investigation or alleged illegal activity.
– Participants in our VRO Program under a confidentiality agreement.
– Other business entities if we plan to merge with or be acquired by them. In such cases, we require the new entity to adhere to this privacy policy concerning your personal information.
In efforts to respect your privacy and maintain a community free from malicious actors, we will not disclose your personal information to law enforcement, government officials, or other third parties without a subpoena, court order, or similar legal procedure, except in cases where we believe, in good faith, that disclosure is necessary to prevent imminent physical harm, financial loss, or to report suspected illegal activity.
Activity Associated with User IDs
Your User ID is publicly visible on our website, and all your site activity is associated with it. This includes purchases, past purchases, items for sale, feedback, ratings, comments, and more. We may send notices to other community members regarding suspicious activity or policy violations, which reference User IDs and specific items. If you associate your name with your User ID, individuals who know your name can identify your activities.
Using Information from Cliq Systems Solution
We enable the sharing of personal and financial information to facilitate transactions. We encourage you to respect the privacy of others and disclose your privacy practices. While we work to protect your privacy, we cannot guarantee the privacy or security of your information. We advise evaluating the privacy and security policies of your trading partner before engaging in a transaction or sharing your information. To safeguard your privacy, we limit access to other users’ contact, shipping, and financial information to aid in transactions.
You agree to use user information only for:
– Transaction-related purposes that do not involve unsolicited commercial messages.
– Utilizing services provided through our platform, such as escrow, insurance, shipping, and fraud complaints.
– Other purposes that a user explicitly opts for.
Cookies
We use cookies (small files stored on your hard drive) on select pages to analyze webpage flow, customize our services, content, and advertising, assess promotional effectiveness, and enhance trust and safety. Key points about cookies include:
– Certain features are accessible only through the use of cookies.
– Cookies are employed to identify you and maintain your signed-in status.
– Most cookies are “session cookies” that automatically delete from your hard drive at the end of a session.
– You can decline our cookies if your browser allows, although this may impact your use of some of our sites or services.
– On certain pages, you may encounter cookies from third parties not controlled by us.
No Spam, Spyware, or Spoofing
We and our users do not tolerate spam. Please adjust your notification preferences to align with your communication preferences. Adding other users, even those who have purchased from you, to your mailing list (email or physical mail) without their express consent is not permitted. Please report spam or spoof emails to us, and do not use our communication tools to send spam or content that violates our User Agreement. While we scan for spam, viruses, phishing attacks, and other malicious activities or prohibited content, we do not permanently store messages sent through these tools. If you send an email to an email address not registered in our community, we do not permanently store that email or use the email address for marketing purposes. We do not rent or sell these email addresses.
Account Protection
Your password is vital to your account’s security. Use a combination of numbers, letters, and special characters, and do not share your password with others. If your password is compromised, you are responsible for actions taken on your account. Notify us immediately and change your password if you lose control of it.
Accessing, Reviewing, and Changing Your Personal Information
You can access, review, and modify most of your personal information by signing in to your account. We do not manually change your personal information unless it is necessary to verify your identity, which is challenging to do remotely. Promptly update your personal information if it changes or is inaccurate. After making a public post, you may not be able to change or remove it. Upon request, we will close your account and remove your personal information from view as soon as reasonably possible, based on your account activity and in compliance with applicable laws. We retain personal information from closed accounts to meet legal requirements, prevent fraud, collect owed fees, resolve disputes, address issues, assist investigations, enforce our User Agreement, and take other actions permitted by law.
Security
Your information is stored on our servers, and we employ various tools (encryption, passwords, physical security, etc.) to protect it against unauthorized access and disclosure. While we work diligently to protect your privacy, be aware that third parties may unlawfully intercept or access transmissions or private communications, and other users may misuse your personal information collected from the site. Therefore, we do not promise, and you should not expect, that your personal information or private communications will always remain private.
Third Parties
Unless explicitly stated in this Privacy Policy, this document addresses the use and disclosure of information collected from you. If you share your information with others, such as buyers, sellers, or other users on our sites or other internet sites, different rules may apply to the use or disclosure of your information. We do not control the privacy policies of third parties, and you are subject to their privacy policies where applicable. We encourage you to inquire about these policies before sharing your personal information with others.
General
We reserve the right to amend this Privacy Policy by posting updated terms on this site. Any changes automatically take effect once they are initially posted on the site. If you have questions that are not answered here, you may send us a mail to cliqcares@cliqsms.com